I wish the survey made a distinction between TSA and contract security.
Compared to flying out of SFO (which uses Covenant Security), flying out of OAK is downright pleasant even if I have to then fight traffic over the bridge coming come to SF.
Even with Southwest's A+ program, I regularly spend 15-20 in the "elite" line trying to clear security at SFO. They understaff the lines and it regularly backs up. I average <10min clearing security through OAK. Every complaint I've ever submitted has fallen on deaf ears... and outsourcing this security is supposed to "save" us money.
IMO, even the best TSA security is still more window dressing than actual security... esp when compared to flying out of Tel Aviv. If you want a model on how to make sure your airports are safe, that's where I'd look...
-mm