Originally Posted by
OsakaWino
Can't be sure, but I strongly suspect the nominal fee at HR Kyoto was charged by JR, maybe a small change fee or a fee for a reserved seat, and the hotel paid it and just passed it on to the guest.
I had the hotel buy me tickets for a pair of concerts and they charged me a 2000JPY "runner's fee" to purchase the tickets. All they had to do was go to the Lawson's around the corner to do so, but I would not have been able to buy them with my limited Japanese.