Originally Posted by
suite2suite
I am surprised the concierge at the Kyoto HR charged you a fee for making train reservations.
Unless their policy has changed since I was there in April, I always have them buy my train tickets and make seat reservations sometimes on a one day notice. They send someone to the train station and have never charged me a fee. They are extremely willing and competent.
Perhaps someone needs to have some serious talk with PH Tokyo's General Manager.
By the way do they ever send out an e-mail soliciting comments from a guest?
Can't be sure, but I strongly suspect the nominal fee at HR Kyoto was charged by JR, maybe a small change fee or a fee for a reserved seat, and the hotel paid it and just passed it on to the guest.