Originally Posted by
RTW1
Wow... I must really be a low maintenance guest. I expect the hotel to be accommodating in everything that has to do with me staying there and the facilities they offer.
Using the concierge for things like booking tours and dinner reservations seems what they are there for.
But expecting them to be a personal shopper seems pushing it a bit....
I would expect them to do what they could by using the phone, especially if there is a language problem. I've asked them to call to confirm or change restaurant reservations I've made online. And for airport bus schedules (I really do expect them to have local transport timetables on hand).
I've frequently asked for directions or advice on best means of transportation, but since the advice has been incorrect about half the time (recent examples, HR Kyoto recommended taking a bus, when I knew that for 2 people a taxi would be about the same or even less, and PHV sent us to the wrong metro station, and in Singapore they could'nt find me a nearby barber), I often don't bother.
In the case of the buoy, I think I would have expected PHT to call the company to see if one was available, rather than just suggest the guest go and find out for themselves.
But you do read of lots of people having hotel staff go out and get them replacement iPod chargers, etc.