Originally Posted by
sensei
I have found the concierge services at the PHT to be somewhat lacking at times as well. One time I asked them to make a train reservation for me (using my railpass) and they insisted that I had to do this in person and had me walk to Shinjuku station. I didn't mind the walk per se, but I left feeling disappointed as many other hotels in Japan have routinely done this for me. Initially I thought that maybe JR policies had changed, but the Hyatt Regency Kyoto made train reservations for me a few days later and only charged a nominal fee for the service.
I am surprised the concierge at the Kyoto HR charged you a fee for making train reservations.
Unless their policy has changed since I was there in April, I always have them buy my train tickets and make seat reservations sometimes on a one day notice. They send someone to the train station and have never charged me a fee. They are extremely willing and competent.
Perhaps someone needs to have some serious talk with PH Tokyo's General Manager.
By the way do they ever send out an e-mail soliciting comments from a guest?