Originally Posted by FloridaConsumer

Accounts got shut down today without notice. After going to 3 different ATMs and all saying invalid transaction, we called customer service. She said their systems were down for 2hrs and we could not use the card for withdrawlssince or purchases. We are so upset, this is our money and we could not access it. The guy said it's happened to many people not just me. We tried to escalated it but they said there is nothing they can do. 6hrs later their phones will not accept calls, "due to high call volume". I hope Amex Bluebird is going to make this big inconvenience right. This is unacceptable from a financial institution.