Originally Posted by w0rldtravlr

I've had a similar problem. Thankfully I always record my calls to AE, AC, UA, etc. When I called back to re: my award trip having several segments being "fixed", now in Y instead of J, I was told it was done "at my request". A request to talk to a supervisor, a quick audition of the recording, and a long time on hold and it was fixed.

My lesson: keep notes and/or recording of who/what/when/why/where/how in case the outcome is not as advertised.