Originally Posted by
stifle
I hate to break it to you, but a fee is payable in that situation and any where you are trying to do something which the website can never do. The waiver is only supposed to be applied when you want to do something that the website can do but has decided it doesn't want to today.
Well, then they both should have said that - rather than "I'm going to charge you a service fee because your request can be completed online" shouldn't they!
In the end, after we stepped through the process together on MMB , she agreed that she wouldn't charge me a service fee as she could see it was
not possible to do it online. So I guess YMMV.