So, I booked the Viceroy Bali for a stay in September through Clever Hotels (their rate was +-90 EUR lower than other OTA's)
I had already read about some 'bad experiences' some customers encountered, so when I booked I also sent an email to the hotel to confirm my reservation.

They replied: "With regards to your concern, we have confirmed your reservation through Hotelbeds with ref# xxx-xxxxx. "
Nothing to worry I thought.

However, about 30 minutes ago, I received the following email from Clever Hotels . com


"Dear Customer,

We regret to inform you that Navelar GmbH had to file for insolvency on 22.08.2013. The preliminary insolvency administrator of the company has immediately started negotiations with the main contractual partners of Navelar, but unfortunately these negotiations have been terminated without a solution.

The companies, through which Navelar has booked hotel rooms for its customers, have announced this afternoon that they will cancel all bookings of Navelar. Your booking will probably be affected as well.

We can’t assess how quickly your personal booking can be cancelled by our partner, as this cancellation period has been negotiated between our wholesale partner and the individual hotel, but we deem it possible that you might be requested to pay again to the hotel directly.

We therefore expect that you may have claims for reimbursement of your travel costs against Navelar GmbH. According to German legislation these claims can be filed only in the ‘insolvency table’. Once the liquidation proceedings will be opened (probably in October / November, 2013), the insolvency administrator will send you forms to submit your claims. Please be informed that prior registration is not possible for legal reasons.

Due to the large number of stakeholders, we kindly ask you to refrain from contacting Navelar by telephone. Please contact our email account [email protected] for enquiries instead. Owing to the expected high volume of enquiries the processing time might be longer than usual.

We are aware that this situation will bring significant hardship for you and we sincerely apologize for this situation. Unfortunately there are no feasible alternative solutions, because of the insolvency of the company.

Kind regards,

Navelar GmbH"


So join me for Friday Night Unhappiness..