Originally Posted by skipmnyc

Nice room with a terrace, but the ocean view is blocked by the tree canopy in front of me. I can hear the ocean though and see bits of it. I am now told that because the room is a renovated one, they consider this an upgrade.

Late check out on Sunday denied.

I guess I really should not expect much as a gold member. Every advertised benefit (at least the ones that mean anything) are subject to availability. So it's a crapshoot really. I am bummed, I was looking forward to (more like hoping for) the club floor.