Thanks duranza! I plan to call them back a few times and continue to insist. I'm shocked to as the full plane was promised this compensation. The customer service rep on the phone looked up the flight and acknowledged the crew problems leading to a cancellation but stopped short of fulfilling the promise.
Is there some special Airtran number to call beyond their standard 1-800-airtran?
(Appologies Ocn Vw 1K, wasn't clear on where to put this thread).