Originally Posted by
hillrider
You initially disagree with me, but then proceed to say that the plan is incomplete.
The law/regulation is pretty clear as to what it's required to be in the customer service plan (see post #16). By being incomplete, AA's customer service plan does not meet the requirements of the law/regulation, so I am reading it correctly.
I disagree that my words agreed with you
I don't believe that it's in violation of anything. There are two cases:
1. Hold is possible. They have addressed this clearly, and in compliance.
2. Hold is not possible. They have not said what they will do in this case. That doesn't make it a violation, as you claimed. It just means that they haven't said what they would do in this case.
Now, if they claimed that no refunds were allowed after purchase
at all, that would be a violation. But they only addressed the case where they really don't have to give a refund after purchase.
As I said - likely intentionally incomplete, and that's bad- but nothing stated there is in violation.
Anyway, I think we're arguing over nuance. We both agree that this is poorly-worded, at best, and more likely deceptive.
Cheers.