Originally Posted by
hillrider
So unless I read it wrong they don't have a 24-hour refund policy for those itineraries where the hold option is not offered, which would be in direct violation of US law/regulations.
Am I reading it wrong?
I think you are reading it wrong. Basically, it seems incomplete. This seems to only reference the case where the Hold is available, and is silent on the case where this is not an option. So, as far as it goes, it seems correct and legal. it falls short in that it doesn't address the legally-mandated remedy when Hold is not available. In fact, it goes so far as to imply that Hold is always available...and we know that that's not true.
It seems completely correct and (likely intentionally) incomplete.
Cheers.