Originally Posted by
peeeter
again, this is not about the amount. this is really rediculous how these types of things go on with so little response/assistance from companies. our 1.21 transactions are paying the big 6 and 7 figure bonuses for their CEOs. they must
we all know that a lot of people are not going to haggle about a transaction that small. but we should. can you imagine the number of clientelle they deal with? and these small "oops" fraudulent american airline transactions take place i bet you all the time. it's just not right. and they completely turn a def ear to it too. that's what's very interesting. they don't know what it is but they still do not want to make good by it and say let's fix it.
While I disagree that AA intentionally charged $1.21, AA's disregard for reimbursing the OP of this non-approved charge, or even providing a post-facto reasoning of why it would have been due had AA obtained his approval, is deplorable, and I have to believe quite intentional. A big ^ to him/her for fighting for ethics.
But as far as
peeeter's math, it is indeed correct (bad spelling apart). According to an article in
Forbes, airlines last year made $0.21 per passenger.