I would have at least appreciated it if they would have asked. For me, it's more about feeling that I'm taken care of (in these respects), and that for logistical matters in Japan, that the concierge has 'got my back'. In the grand scheme of things, it was a relatively minor points, and I did find at least 30+ kinds of locks in Tokyu Hands. However, still, I was there, and I do believe they could have made some more kind of an effort. If even to say, let us call and ask in Japanese. It felt like very minimal effort to me.