Originally Posted by
WorldTraveler780
The only issue I had with the concierge was somewhat minimal. I was looking for luggage locks, and all the concierge would tell me was to go to Tokyu Hands. I don't know if this is a tough request, but wouldn't a great concierge 'make it happen', and get one for you knowing that you needed it that badly? Especially, if the client was from a foreign country, had limited time, and was showing indications of stress?
When it comes to products, Japan is all about choice. In a specialist store, there could easily 20+ different kinds of luggage locks, each in 6 different colors. So to do what you ask in the way that you want, the concierge might believe that they would have to borrow a large stock, bring them back for you to choose from, and then return all but one to the store. That could involve buying them all and then returning all but one! So the default assumption is not to do what you suggest.
If them getting it is what you wanted, they would have done it if you specifically asked and also assured them that they could use their best judgement to choose. They would have likely charged you for round trip taxi to and from the store plus the cost of the lock, but probably not any time or service charges.
BTW, it's at least theoretically possible that the convenience store or the drug store in B1 had one for sale.