This is EXACTLY how I feel about Air Canada. I use to fly AC for the YVR-EWR route, but once I found that CX flew to JFK, I have not flown on AC since. Even for my YVR-YYZ trips where I'm forced to pick a Canadian domestic carrier, I'd rather fly Westjet then to fly AC ever again. Do I have AC phobia? This was what got me to avoid AC.

I flew AC YYZ to YVR, an elderly flight attendant literally shoved her way through the aisle when everyone was boarding knocking me off balance. I decided to file a complaint against her to the Inflight Service Manager. Mid flight during drink service the elderly flight attendant elbowed me in the head as she was grabbing the coffee pot to pour a cup.

As a passenger, I expected flight attendants to ensure that my safety is paramount on a flight. But if you get physically assaulted by someone who's job to ensure that you don't get harmed, it speaks volumes on how poorly AC is run and their assurance for my safety. If an airline can't even look out for my safety, what good is that airline?

On another note, even as a J-class passenger, I had to constantly ask for my boarding drink. AC's renowned service is poor service.

Bottom line: From a paying customer and passenger perspective, I see AC offers only poor service and has a poor safety record.