Originally Posted by
hillrider
If I understand it correctly, AA's implementation reflects the law, which states
Note the
or; it's not an
and.
Allowing reservations to be held without payment or cancelled without penalty for a defined amount of time;
So:
- If you're given an option to hold a fare, and you purchase it (either immediately or after you held it for a bit), you're not legally owed a refund.
- If the option was never there, and you therefore bought the reservation, then you're owed a cancellation (and refund of any funds that might have been charged) within the "defined amount of time", which is currently no less than 24 hours.
Right. But according to
sukn, if you purchase the ticket immediately, even if the Hold was available, AA will allow a refund within 24 hours. This is
not required by law since Hold was available. This is an extra leniency currently afforded by AA via internal (unpublished) policy.
Cheers.