Hello,

need a little advice on to whom to complain, and if anything should be expected.

I booked two saver awards in F for my parents bos->phl->dub on US. I wasn't traveling with them (i'm UA 1k)


--- Their flight was 5pm to phl and then 8ish to dublin. the 5pm was delayed so they would miss their connection, and hence, were put on the 230pm, but they were downgraded to coach to phl

--- They overbooked F by 5 and they didn't know for the layover until boarding whether or not they'd be in F or even sitting together. To me that's NBD, but they had some anxiety.

--- In their F seats, which they ended up getting, one of the TVs was broken

--- When they landed their bag was ripped to shreds such that the baggage people came out with a roll of duct tape and gave it to them.

so do i complain to UA? US? SOL?

TIA,

alex