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Old Aug 20, 2013, 11:08 am
  #39  
bdelvec
 
Join Date: Apr 2013
Posts: 18
Update: Challenge closed out this morning but had a little trouble. I noticed that my expiration date was still till the end of this month; I called the Diamond Line and they initially said that because some of my nights were at M-Life properties I did not complete the challenge. I reminded them of the emails, phone calls, and notes I had put onto the file before the decision to restrict M-Life properties from counting toward the Diamond Challenge. I was put on hold and transferred to a supervisor who put me on hold. When he came back he acknowledged that there were emails, phone calls, and notes on my account. He then let me know that the rules apply to everyone going forward but because I had all the proper supporting documentation prior to the rules change they would extend Diamond status until Feb 2015. 30 Minutes later I received an email from Gold Passport informing me that a change has been made to my account. I logged in and saw the updated expiration date.
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