I know one thing; if he he calls, they might not, or they might; if he doesn't call, no chance at all - it's not a conversion, but rather a request for changing inventory class. (We've had occasional reports of people doing this and succeeding because the agent basically processed before there was automated processing? I can't recall how recently, however.

Some of us probably think this is cheeky, others of us will probably believe it's smart self-advocacy.

There is a Platinum number (and a Gold number) AA calls "desks" - but there is only the regular call center with differently prioritized numbers, as well as genuine "desks" dedicated to CKs and EXPs. (It's about PR, not accuracy - as are so many things of the airline kind.)