Originally Posted by
arf04
Another question: for IROPS assistance is it generally better to call on to be sorted out or to deal with the agents at the airport? With AC some airports are better than others and it depends too on which phone numbers one is authorized to call.
IROP re-booking on Delta metal or JV flights (AF, KL, VS) is probably quicker over the phone or self service on delta.com (works pretty well IMO!). Re-booking on UA --> Airport only IMO.