Originally Posted by
sinanju
Politely ask them to look at their rule book. OW Emeralds have T5 arrival and Elemis Spa access when arriving on long haul flights marketed and operated by BA.
The entitlement matrix is here.
Follow the second column down to the Elemis Travel Spa and BA Arrivals Lounge rows.
The thread linked above is superseded by this one..
http://www.flyertalk.com/forum/briti...uidelines.html