So, I recently had a really poor rental experience with Enterprise. The local branch was great, and managed to get the entire rental comped for me, but knowing that if I'm in a situation in which I need roadside assistance or help over the phone that Enterprise will do everything they can to make a mess of it I'm not so sure that I want to continue renting from them (after 5 or 6 fine rentals earlier this year).

Enterprise definitely seems to be the most convenient, they are also the only ones with any sort of regional network in my area from what I've seen.

But, most of my rentals are airport based, and Hertz seems well liked. I can get Hertz Gold via AAA. Is it worth it for me to switch? Is their customer service better? Are the cars kept in better shape?