Originally Posted by
Bauer600
I recently had a company work trip, they booked the flight. FF # was linked to the reservation. I used the self check-in thinking I would get my bag checked for free but said I had to pay $25. I still got Group 1 boarding privledges.
I called citi customer service and the rep told me the flight had to be booked with your AA Citi card to get the bag for free. I told her the T&C didn't state that.
Should I escalate this or what has anybody see or heard regarding tickets not booked under the citi card??
I always thought the flight must be paid for with the credit card, but as you said the T&Cs don't state that. I just now went to the Citibank website and looked them up.
What to do? I have had an Citibank/Aadvantage credit card for 20+ years and have been always happy with their customer service. They have resolved every issue to my satisfaction, without exception.
I would call Citibank and ask for clarification. If they tell you that the free checked bag comes only when the credit card is used to pay for the flight, then politely ask where that is stated in the T&Cs. If they tell you the charge was in error, then ask for a refund and ask Citibank to battle it out with AA for you.
Either way, you'll be able to make a better informed decision next time. If you get stuck with the charge, I'd ask for reimbursement from the employer.
Originally Posted by
Bauer600
I just flew on a company paid work trip from DFW to ATL... I've had the AA citi card for 3 years and when prompted still had to pay for baggage both ways even when I used my AA card... i used the self check In kiosk and not an agent. I still got priority group one boarding
Think I should give citi AA customer service a call ?
I answered you in the thread you started with the very same question.