Originally Posted by
mgcsinc
K, but you know I wasn't talking to you, right?
Originally Posted by
mgcsinc
I don't understand. I told someone they were confused about the upgrade list. You responded as if I was accusing you of being confused. No one said you were confused.
Doesn't matter if the person you were responding to does or doesn't fully understand the upgrade procedure (in fact, I don't think
anyone here does either). There is a reason Smisek is keeping it opaque, and it's not for our good.
Bottom line is that the current CPU upgrade procedures SUCK from a passenger's perspective. That's all that matters. Even if you understand how it works, it won't help you.
As to not knowing how to court high value fliers, read the analysis at
http://www.nbcnews.com/travel/how-ec...art-6C10930052 United certainly doesn't know how to court the elites. All he knows how to do is treat everyone the same.