Hello swissaire
Thanks for the swift reply.
Yes, I'm planning to get it at the store.
For cracks at salsa/deluxe, I verified with 2 stores in Singapore. It is not covered under warranty. The best that they could do is check whether can it be repaired and if yes it's gonna be extra charges.
I'm afraid I can't claim against the airlines or claim much because most of the time I fly on budget carriers.
I checked the brochure, topas is heavier than salsa and the volume is lesser though.
Your replies have been great! Was browsing thru the archives and saw lots of ur responses.
Originally Posted by
Swissaire
Hi Intricacyme -
First, as you mention you are a weekly flyer, I would suggest that you make your purchase ultimately with a Rimowa store, for your best possible service and satisfaction.
You may pay a little more now, but you have a begun a relationship with that store and Rimowa that you may not have with an internet seller, such as on Ebay.
Second, always keep a copy of your Rimowa case receipt with you, including the price paid, stated dimensions, and capacity of your case. You may never need that but situations can occur where you will. Scout motto: Be prepared.
If you are only using the Rimowa product as a weekly carry-on case, I would consider the merits of the Topas case, versus the Salsa Deluxe case.
A Topas case is light, will protect your packed contents inside, and can be repaired, in or out of the 5 year warranty.
If you're using your luggage case as carry-on only, your should be fine. However, you and all other passengers in Y class do run the prospect of a last minute gate check of your luggage by any airline today.
I've been through that once on LH, held my breath for 10+ hours of flight, and recovered my Topas case without any damage upon arrival. That case incidentally held a laptop and a projector for a conference presentation, which was successful as intended.
I am not aware that any cracks to a new Salsa, or Salsa Deluxe case are not warrantied by Rimowa: In fact, quite the opposite, as it has been reported here on FT that some airline carriers are the resistant, or reluctant party to a damage claim.
As most of us now have smartphones with a camera, my suggestion is to IMMEDIATELY pursue any damage claim (well documented with photos, receipts, etc.) first with the airline the case travelled on, before leaving the airport, and before contacting Rimowa.
I was at ZRH this past weekend to meet my arriving niece, and her travel friend had sustained damage to her brand new HEYS case on the flight. She was upset as anyone would be expected to be, and taking an hour+, and using her smartphone for her, we took 6 photos to include with her claim. That claim was started immediately at the airport, before we left. She was just compensated Thursday, so another trip back to ZRH with her, to see her situation through successfully, and she has funds in CHF to buy a new case.
I hope this is helpful.