FlyerTalk Forums - View Single Post - Dear Alaska, it is time for immediate notification of schedule changes
Old Aug 14, 2013 | 8:43 am
  #9  
Manoa Chris
15 Years on Site
 
Join Date: Jan 2006
Location: San Diego
Programs: UA GS; Former Alaska MVPG75/DL Diamond/NW Platinum/BA Gold
Posts: 958
Originally Posted by Snowdevil
For what it's worth, there's no malevolent intent behind schedule change notifications (or the lack thereof). The fact of the matter is that the information sent out is 'scraped' from the e-ticket itself, and while the itinerary may have changed, the e-ticket must be reissued to match it before notification can occur.
Then I think AS needs to modernize the ticketing systems. Other airlines have (mostly) no problems keeping passengers informed of changes. The process you describe sounds more like the paper ticket and handwritten ledger system of the 1950s.
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