Originally Posted by 3galsontour

I actually moved a reservation from the Marriott in Santiago to the Ritz because of the pool. I found myself actually calling to confirm that it would be open (and silently mocked myself for overkill). I knew that a recent renovation could delay the opening so I was just making sure. Arrived tonight and found out that the pool has delayed its opening once again and noted just now that the website references it being open by the 7th of Aug (6 days ago). This time it really bothers me. I changed hotels in part because of this pool (travelling with my 12 yr old). The odd thing was when I was getting checked in on the Club Floor the man told me they normally make arrangements for guests to use the Marriott pool - but as their pool is currently unavailable there is no option. I mentioned how much this annoyed me and he had no response.
Ok - vent over

Feel bothered that I had put a lot of stock in this pool being available and that they are pretty cavalier in their response.