Originally Posted by
3galsontour
Feel bothered that I had put a lot of stock in this pool being available and that they are pretty cavalier in their response.
Since the pool is the reason you chose the property, why not speak to the GM (or other appropriate manager) and mention this? They are not going to open the pool for you, but might provide you with another amenity instead. At the least, I would guess you would get a better apology.