Their website FAQ says:
"... If the item is in stock and ordered before 3.30pm (Mon-Fri), we aim to dispatch the same day. If not then it will be dispatched the following day. Delivery should take up to 5 working days with Royal Mail. Expedited Delivery should take 24 working hours from date of dispatch. We use UPS for these deliveries. Please note that certain addresses may take longer due to accessibility. If you have any queries then please call our Customer Services Team on 08456 77 77 55.
If the item is not in stock, we will contact you with a Expected Time of Arrival. You can then decide whether you wish to continue or cancel the order
Delivery guidelines for items in stock:
UK: Delivery within 5 working days. Can be longer at times.
Please see Royal Mail's website for their policies for lost in post.
http://www.royalmail.com/portal/rm/c...diaId=80300735 .... "