Thanks for the review!
Their housekeeping service is definitely having some issues. Last time we stayed there they really didn't do the room properly. There was some strange smell in the toilet and I found a big piece of soap left by previous guest and the housekeeping missed it. They didn't even clean the table and all the crumbs were there when we came back.
I like the staffs though, we visited 3 times and they remembered us and even commented that our kids have grown quite some since they saw them last. GM is very friendly - Mr. Nacho talked to her on the phone about pre-upgrade and she is very generous about it.