Originally Posted by
randidliyo
I have recently moved over to AA until I get EXP status, and I was wondering if DL ever realizes that someone who travels almost every week, and buy tickets typically less than a week in advance, has suddenly stopped flying on DL. For the first six months of this year, I did 45K EQMs on 70 segments. Since June, zilch....but 38K and 26 segments on AA.
I'm not trying to pretend that I'm so important, just wondering if DL has some sort of thing in place where they might recognize a sudden change in habits. Of course, all of the DL people at my home airport have noticed. Each week its, "Hey, where are you going?" as I walk over to the AA counter.
Just wondering if DL notices these things.
randidliyo
DL doesnt care and hasn't paid you any attention which to me is baffling. Not because of your importance but because as a business they should be monitoring their "best" customers' activities.
A close friend of mine who is a consultant was a very HVC DM in 2012. Went to a new company who has a relationship with American. So he started travelling for work on AA. DL never called or emailed or anything. I believe he said he spent (or his employer did) in the range of $100K per year on paid international F for several years on DL.
Why would any business not pay attention to such an important customer who suddenly stops spending money on your product?? That seems like business 101 day 1 learning. Definitely a teachable moment for the bean counters on Virginia Ave.