Stop the histrionics and call back. Yes, AA made a mistake here, but it seems that automated systems tried to "do the right thing" by you and failed to do so. One agent was less than helpful. "Messed around terribly?" Hardly.
Call them back to let them know that they dropped the reservation and you're fine with that. Please refund my $80.
But overreacting won't help. Good luck.
Cheers.
Just a guess, but I think language which indicates an overreaction to those raised on American English may indicate a minor annoyance in other dialects. Not saying it is or isn't in this case, just experience I've had in other matters.
Originally Posted by
bedelman
I'm not sure AA is within its rights to charge a telephone booking fee when its web site malfunctions and denies a valid online purchase. Maybe yes, maybe no. For example, the DOT might rule that to be an unfair and/or deceptive practice, hence impermissible.
While I wouldn't expect the OP to know this, and AA should have suggested it during one of the phone calls, I believe the proper procedure is to call web services. Technically (no pun intended) I believe they are trained to handle such situations. Again, either they should have waived the fee or instructed OP to contact the web services dept.
You must be reading a different thread than I am. What I saw is:
Poster held a flight
Poster tried to book the flight, and this was not confirmed due to CC issues
Held flight dropped from the list as the hold had expired
Poster made alternate flight plans
AA flight was booked by AA several days later, with no notification of reinstatement
Maybe the OP (or someone who read it differently from me) can let me know if I missed it as well.
Cheers.
That's how I read it too.