Dear LovetoTravel83,

Thank you for your detailed review of your recent stay at The St. Regis Doha. I’m delighted to read the very positive comments about all of the staff at the hotel, especially Tony Sharp, our Director of Guest Services.
However it’s disappointing to see you had a less than perfect stay due to a combination of circumstances, some without our control and unfortunately a few out of our control.

Fireworks can be a wonderful occasion, especially as part of the much anticipated EID celebrations in the region. We did not foresee the fireworks would have this effect on our fire alarm system; the team did everything they could to keep this under control, however not with the immediate desired effect. This must have been very frustrating when trying to have an early night sleep and I profoundly apologize for the inconvenience this has caused. The safety of our guest is our foremost priority, unfortunately this time the system didn’t work in your favor.

Regarding your other comments, we will careful analyze how we can improve the level of service and some of the technical challenges you encountered. With a very full hotel we try to schedule the cleaning of the rooms in-line with the requests of our guests, however it is sometimes challenging to meet all of these requests, we endeavor to have the rooms cleaned before lunchtime where we can, especially for our preferred SPG members.

I do hope we can welcome you back to The St. Regis and have you enjoy not only our great staff this time, but also a stay where everything lives up to your expectation. Please do not hesitate to contact Tony Sharp or me directly for any future reservations at The St. Regis Doha or any other St. Regis hotel worldwide.

Allow me,

Yves Dewaegenaere
Director of Marketing