Originally Posted by
Annalisa12
So they didn't make the bed. It's not the end of the world. Maybe the poor room attendant was overworked as other staff were away and didn't get to you. Maybe the person doing the rooms was really sick and so worried about losing her job that she came to work but could only work slowly.
This is a hotel management issue, not a cleaning personnel issue. Stuff happens . . . it is up to hotel management to make it right by the customer.
Certainly calling a guest a liar isn't a good start here.
They are in the "hospitality" industry, after all. So, be hospitable!