Originally Posted by
gsoltso
I will not venture to speak for HQs reasoning on the way things are set up on the site, however, it could be something as simple as tech orientation. With the current electronic capabilities, they may simply have gotten away from snail mail as a matter of habit instead of a distinct attempt to keep folks from communicating. I have not seen an active discouragement of feedback from passengers - but I work at a smaller airport, so that may be the reason for that.
I think that reporting something anonymously is something that we should provide for the public, some of the most constructive feedback comes when there is no publicity involved with the person providing the feedback. There are electronic ways to provide anon feedback, but it seems that the snail mail route may have been overlooked or underestimated - of course, I could be completely wrong about that!
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(bolding mine)
Based on comments I've seen on this forum and others from TSOs, I would suggest that perhaps it isn't just pax who might want the ability to report something anonymously without fear of retaliation.
An airport worker who has to pass through the checkpoint every day might hesitate to report something as 'minor' as TSOs clowning or using inappropriate language instead of being focused on the job. I have also read complaints by TSOs that when they reported problems, they were sometimes retaliated against by their own management.
Who cares what the source is if the problem checks out? I understand the argument about needing 'contact' info (apparently, on theft reports, this even includes gender and age) to verify details, etc. At the same time, I understand the very real fear of any complainant or 'informer' or 'whistle blower'.