Originally Posted by
chollie
Thanks.
Interesting that the address you googled is slightly different (including a different zip code) from the one given above (that doesn't work).
Perhaps TSA's assumption is that the only input people want to offer is negative. That's too bad, because it assumes that 'the actions of a few' disgruntled pax represents everyone.
It also assumes that 1) no worthwhile suggestions for improvement ever come from the public and 2) everyone is savvy about the best way to 'say (report) something' if they 'see something'. As I noted above, worst possible case in a local situation, I assume 911 can steer me in the right direction. I wouldn't know where to go to be sure that any important tip I might have would get proper attention from TSA.
Note: I'm not necessarily referring to pax here. There were probably non-fliers who knew that BDO Minetta Walters was abusing her position and allowing drug couriers to smuggle contraband past security. They would have had a heck of a time finding an anonymous way to notify the FSD or TSA. Heck, so would I.
I will not venture to speak for HQs reasoning on the way things are set up on the site, however, it could be something as simple as tech orientation. With the current electronic capabilities, they may simply have gotten away from snail mail as a matter of habit instead of a distinct attempt to keep folks from communicating. I have not seen an active discouragement of feedback from passengers - but I work at a smaller airport, so that may be the reason for that.
I think that reporting something anonymously is something that we should provide for the public, some of the most constructive feedback comes when there is no publicity involved with the person providing the feedback. There are electronic ways to provide anon feedback, but it seems that the snail mail route may have been overlooked or underestimated - of course, I could be completely wrong about that!
Originally Posted by
chollie
??? So the zip code on the TSA website link gsoltso provided has been invalid since 2008?
It appears that it is a distinct possibility based on the information posted above.
Originally Posted by
petaluma1
I found that to be confusing also. The ZIP code hasn't been good since 2008 yet it wasn't until March of 2012 that Pistole signed the "technical amendment."
Just another example of TSA inefficiency.
I find it confusing as well.
