FlyerTalk Forums - View Single Post - What is appropriate compensation? Bad service at Park Hyatt Washington.
Old Aug 11, 2013 | 10:36 am
  #6  
JetAway
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Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,699
If I'm paying for a large suite (as opposed to an upgrade) I believe I have a right to have everything in that suite in working order during the time I am there. This is especially true for a luxury hotel such as the PH. If the hotel knew there was going to be maintenance required in the suite at the time you checked-in, they should have advised you of it and offered an alternative room or suite. If the problem occurred after you had unpacked, the Front Desk should have consulted with you beforehand and offered some sort of compensation (points, drinks, dinner, etc) at that time. Or even moved you to a different room. At the going rate for most high-end hotels, you are paying for "no inconvenience," period.
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