Originally Posted by
PWMTrav
In other industries, we EXPECT the customer experience to be the same across the entire chain. Not sure why airlines get a pass on this.
Do the Ritz-Carlton and Motel 6 belong to the same chain? How about Ruth's Chris and a hot dog cart vendor?
What most consider "the entire chain" is composed of very similar establishments, not large facilities with barely enough staffing to direct people to automated kiosks in city A down to small locations in city B where the staff have nothing to do more of the time than they're busy.
Jim