FlyerTalk Forums - View Single Post - United's Website Errors caused me $17,000 in pending transactions...
Old Aug 8, 2013 | 8:30 pm
  #44  
twtrvl
 
Join Date: Nov 2012
Posts: 552
Originally Posted by jimrgraham
Anyone have this?

I booked one PNR last night which got an errors on three credit cards - $3600
(one transaction went through however money taken out of each account)

Put another PNR on hold awaiting the purchase of miles...to travel in 12 hours.

Then used the award accelerator to buy 60,000 miles - got an error on four credit cards x 3 tries each - $13,000+ (they say one transaction went through- but can't give me the miles)

So, now I have credit that's not available to use and no miles and no PNR for travel today...

4 hours on the phone with UA so far and no success
Originally Posted by ironmanjt
Wow, just checked - I also made a purchase on Aug 4, and I see 6 pending authorizations for $3200 each on my credit card....all for one transaction. Frustrating!
Originally Posted by JWongInSF
I had the same problem too on Sunday and Monday. Tried to purchase the premier accelerator and I got error message to TRY AGAIN LATER oR CALL. Since it says try again, I did that. I was hit with THREE pending charges totaling $15k. I called UAL and American Expresss. After two hours on phone I get IT WILL BE REVERSED in 2 day, and don't worry cause they are pending. Checked my online statement and two of them are now posted rather than pending. Aggravating cause it means calling them again!

Ridiculous and alarming.

Even worse, potentially: Can authorizations result in over-the-limit cc charges?
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