The other night I received a call at 12:20am from a reservations supervisor regarding a ticketing problem on a reservation that had been booked earlier that evening. This woke me up and kept me up until well after 1am dealing with it. I get up for work at 6, so the next day was unpleasant.

While the issue did need to be dealt with promptly because the reservation included some flights on another airline (LH), it was not so urgent that it couldn't have waiting until morning. Indeed, despite being told at the conclusion of the call that everything was resolved, in the morning I found that the reservation still wasn't ticketed and had to spend another 45 minutes on the phone while at work.

I complained about the lateness of the call to 1KVoice and was surprised that they seemed unconcerned about it. So...am I crazy for thinking that the timing of the call was inappropriate? I'm curious about what everyone else thinks.

(And let's not discuss the problems brought on by SHARES' separation of the reservation and ticketing functions...)