Thank you all for the suggestions, I haven't checked the website re: lounge amenities but am now most intrigued! I appreciate the experienced and helpful opinions of FT from various geographic and demographic perspectives. I called the reservations manager today to confirm our itinerary and ask that she coordinates our move with the activities concierge to ensure the "seamless"transition I agreed to when I accepted the (just under) 2k credit on our stay for the cabin switch. We are looking forward to our trip, I sense the resort relies heavily on seasonal help and has just expanded significantly under new management... A few communication blunders and system glitches is no match to the incompetence and incivility of the Winvian crew. Robyn, you are quite right to deduce that our family is (relatively) new to luxury travel. Whatever happens at "Paws Up," we've booked the hot air balloon ride at Amangani and that should be awesome- to which our 7 yr old son asked my husband, "but will I be able to hold your hand and bring snacks?"
Now... That's our idea of a chuckle thanks!
Here's to peak experiences!