Originally Posted by
chicagocat
We're headed to the Resort at Paws Up (MT) next week then Amangani... So, I initially booked our four night stay online at Paws Up and received confirmation for the 2BR 2BA "Meadow" cabin. I received a phone call from a reservationist the next day asking if we could change our dates because the online reservation system erroneously double booked the cabin.. We had bought (non refundable UA) air tickets and I asked if there were any other options- they planned to check and get back to us... Stressful day of waiting then the reservations manager called me the following day and said that on the third day we would move cabins and the staff would move us, she offered a credit of 15 % off the total bill for the inconvenience, I accepted. I am now learning (3 days prior to arrival) that we will actually be "cabin-less" for the interval of 11am-4pm. This is a surprise to me... Is it unreasonable to expect that they can turn over a 1200 sq ft room in less than the time it takes to get lunch or go on a quick hike?
To clarify: this was the wording of the email from the manager when citing our move details: "I would like to assure you that we make the process of moving from one accommodation to the other very seamless. On the day that you have to move we will try to schedule one of your longer activities, and if you can have everything packed up then the bellman will have everything moved over to your new accommodation ideally before you get back from your activities."
This is the wording from the itinerary I received from the concierge today:
I did want to mention that on August "x" you are having a home move and will be in between homes from 11:00 until approximately 4:00. I do have you booked for rafting that afternoon (3p) Are you interested in booking a morning activity? You are also welcome to go geocaching with the family, go on a hike, we can bring you to the river to go swimming or fishing. Our hospitality suite is also a wonderful place to relax, there is a foosball table, tv, wii, and breathtaking views from the deck."
Would you find this odd? Say anything? I can't bear to tell my husband we've been asked to hang at the departure lounge for a few hours while we "move" cabins- yikes! You'd think they could schedule our rafting excursion for 11am...
I thought I would check in with the FT group on this one- tia
In an
absolutely humourless way of analysing this situation, I am able to extract the following information from your post:
1. The hotel online booking system made a mistake of double booking and was unable to accommodate your family in one cabin during the period of your stay but they are have two different cabins available hence requiring a move mid-trip.
2. You booked "non-refundable" flight tickets so changing dates for the trip is out of the question unless extra cost is incurred (rebook ticket).
3. The hotel offers you credit amounting to 15% of total bill. YOU ACCEPTED, knowing a move is required BEFOREHAND.
3. You are not happy to move cabin midtrip as your family will be "cabin-less" for 5 hours.
4. The hotel offers your family a hospitality suite to relax in if you plan to "veg" during your cabinless period or actively seek your advice to plan activities ahead so you will not feel "homeless".
5. You are unhappy now, in spite of knowing a move is required beforehand and accepted the hotel's compensation.
My advice:
1. Next time, ask the hotel how long you would be "cabin-less" for if a move is required. If you don't find it agreeable, then NEGOTIATE and don't accept the compensation.
2. No reason to feel frustrated or "cheated" after you have accepted the hotel's compensation. You should have well considered the situation of cabin move BEFORE you accept anything from the hotel.
3. Ultimately the hotel's online booking system is at fault. If you don't find your cabin move acceptable, then CANCEL your stay, or book another room category. A brief look on the hotel website shows they have a whole range of accommodation available.
Anyways, the hotel is not lying about one thing, the hospitality suite does have a stunning view
Hospitality suite view