FlyerTalk Forums - View Single Post - Speculation: Why doesn't AA use "Secret Shoppers" to improve service?
Thread: Speculation: Why doesn't AA use "Secret Shoppers" to improve service?
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Old Aug 7, 2013, 10:26 pm
  #8  
skylady
 
Join Date: Jan 2006
Location: lax
Posts: 3,892
Easy answer, money They would have to purchase revenue seats in premium cabins, taking seats out of inventory for our loyal customers.
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