FlyerTalk Forums - View Single Post - Speculation: Why doesn't AA use "Secret Shoppers" to improve service?
Old Aug 7, 2013 | 9:00 pm
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ESpen36
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I think that AA Flight Service does have supervisors who fly around the system from time to time to check up on cabin service implementation. But I do not know if it is intended to be surreptitious. It probably is pretty easy for the working FAs to figure out from the manifest which pax are non-revs, and deduce from there.
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