Was debating between a Rimowa Salsa Deluxe Hybrid carry on and a Tumi T-Tech Network carry on. Visited the Pavilion, Kuala Lumpur, showroom of Rimowa and Tumi. The Rimowa sales personnel are definitely more professional and knowledgeable . The Tumi sales person did not have a scale to weigh the carry on. When asked about the weight, she gave me a blank stare. Asked her to check the info in the luggage, and she tells me that there is none. Shocked by the very poor Tumi staff. Very incompetent Tumi staff which reflects badly on their product. Makes it sort of SECOND CLASS product.
Finally bought the Rimowa Salsa Deluxe Hybrid . Definitely a first class product with well trained and competent staff as compared to Tumi. High time Tumi improves the quality of their staff.Otherwise Tumi will always remain a second fiddle to Rimowa.
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