Originally Posted by jsmith50

Welcome to the world of DL!

My travels take me from ATL to BHM once or more a week. Since the new terminal in Birmingham opened, most of the DL flights leave from the end of the terminal where gates are arranged extending off the end of the rectangular shaped concourse in such a way that you can hear the announcements at every other gate. I have been amused and offended recently at the lack of training of DL gate agents at BHM. There is one in particular whose greeting and announcements are so poor that she frequently trips over her words, explains things incoherently or incorrectly and sounds as if she has a third grade education (which is an insult to third graders). The first time I heard her overhead announcement, I thought she must be new or having a bad day. It turns out that she has apparently been with DL for a long while and every time her performance is equally bad! While my experiences overall with DL have been good, which is in large part why I remain loyal, I have encountered my share of GAs and FAs that seem to be undertrained in at least the area of customer service skills. This is something that is correctable and could easily be overcome with some remediation and an inexpensive refresher course for their personnel. Not only would it resolve the issues I have observed but would improve the issue the OP commented on as well and might propel DL to better standing in surveys like the one mentioned in Consumer Reports.