You can't blame a guy for wanting to see extraordinary customer service, a certain "wow" factor. It's my hope to provide that same kind of great and lasting impression to my own customers within my industry. No doubt, however, that some experiences for even our best customers have been, well, just okay. Sounds like the usual courtesies from DL just happen to appear a little more mediocre when paired next to SQ. The differences between the two airlines are stark. I have to say that as a FF my experiences overall have been quite nice, as they should. DL has captivated me just enough that I choose to fly them almost exclusively.