Originally Posted by
FLYDCA
The comments you received are from legacy thinking IMO. This airline simply does not work that way anymore. Thoughts for improvement only seem matter if they come from the CFO and CEO. I don't see much evidence the customer feedback is valued.
+1 I have written at least four long detailed letters about the TATL catering in coach, all of which look and taste like someone had a dysentery attack in the foil tray. I get the same letter back each time, which is basically FOAD.